Key Features:
Dual-Platform Centralization: A unique hybrid system that handles Patients via WhatsApp and Internal Staff via Telegram. Staff can manage the clinic’s schedule and tasks without leaving their chat app.
Autonomous Appointment Lifecycle: The AI doesn’t just chat; it uses MCP Google Calendar tools to check availability, book new appointments, and handle complex rescheduling or cancellations automatically.
Proactive Confirmation Engine: Includes a daily automated trigger that scans the calendar for next-day appointments and sends proactive confirmation/reminder messages to patients to reduce “no-shows.”
Advanced Multimodal Intake: Patients can send photos of prescriptions (OCR) or voice notes describing symptoms. The AI transcribes and analyzes these to provide context-aware assistance.
Internal Productivity Tools: Staff can add clinical supply reminders to Google Tasks via Telegram. It also includes an instant “Call-to-Human” escalation feature for medical emergencies or complex complaints.
Smart Formatting: A dedicated secondary agent ensures all WhatsApp outgoing messages are perfectly formatted (removing technical symbols and using proper bolding) for a professional look.
Target Audience
Private Medical & Dental Clinics: To automate the heavy lifting of reception work, scheduling, and patient reminders.
Diagnostic Centers & Pathology Labs: For handling appointment bookings and reading handwritten prescription images.
Wellness & Physiotherapy Centers: To manage recurring sessions and staff coordination via Telegram.
Hospitals & Large Healthcare Hubs: To provide a 24/7 automated “Front Desk” that handles routine queries and only escalates critical issues to human staff.
Information Required
Communication Accounts: Access to a dedicated WhatsApp number (via Evolution API) and a Telegram Bot Token for the staff channel.
Calendar & Task Access: Admin access to the clinic’s Google Calendar and Google Tasks accounts.
Clinical SOPs: A detailed document outlining opening hours, service pricing, doctor availability, and specific “Emergency” protocols for the AI to follow.
Database Credentials: Access to a PostgreSQL database for permanent patient memory and log storage.
Staff Telegram IDs: A list of authorized Telegram chat IDs for internal clinic members to interact with the assistant.