Key Features:
Multichannel Automated Triage: Features an intelligent 8-route main menu that instantly directs users to specialized services like Pricing, New Requests, Order Tracking, and Complaints without human intervention.
Comprehensive Media Processing: Automatically detects, downloads, and archives incoming images, videos, voice notes, and documents. It converts media into accessible formats and stores them in a permanent database for easy retrieval.
Intelligent Session & Cooldown Management: Includes a built-in anti-spam system with a 5-minute cooldown for the main menu and advanced session tracking to remember a user’s progress through complex sub-menus.
Triple-Tab CRM Integration: Synchronizes data in real-time across three distinct Google Sheet databases (New Orders, Worker Transfers, and Complaints), ensuring absolute data organization.
High-Priority Staff Notifications: Automatically triggers detailed Gmail alerts to the internal team whenever a critical action is taken (e.g., a new complaint is filed or a customer requests to talk to an agent).
Audit-Ready Conversation Logging: Maintains a high-capacity vault of the last 5,000 interactions, logging every incoming and outgoing message with timestamps and metadata for compliance and analytics.
Target Audience
Manpower & Domestic Recruitment Agencies: To automate the high-volume inquiry process for worker availability, pricing, and CV sharing.
Large-Scale Logistics & Field Operations: For managing incoming service requests and proof-of-delivery media (photos/docs) from the field.
Public Service & Corporate Support Centers: For handling structured complaints and service tracking via a mobile-first WhatsApp interface.
Authorized Manpower Bureaus: Specifically those operating in multi-language environments requiring structured documentation and human escalation.
Information Required
Meta Business Credentials: Permanent Access Token, Phone Number ID, and WABA ID for the official WhatsApp API.
Service & Pricing Matrix: A detailed list of all services, nationalities, and pricing tiers to be programmed into the bot.
Google Workspace Access: Authorization for the Google Sheets used for CRM and the Gmail account used for internal notifications.
Staff Escalation Protocol: A list of team email addresses and mobile numbers for manual handover and priority alerts.
Custom Knowledge Base: PDF links for CVs, worker profiles, or service brochures that the bot will share with potential customers.