Key Features:
Complete Self-Service Lifecycle: Customers can book, reschedule, or cancel appointments entirely via WhatsApp. The AI guides them step-by-step through patient selection, date choosing, and time slot picking.
Integrated Payment & Refund Automation: Supports secure online payments via Stripe or “Cash at Clinic” options. If a paid appointment is cancelled, the system automatically triggers a Stripe refund and updates the records.
Dynamic Availability Checking: The AI intelligently scans a Google Sheet (Config & Appointments) to calculate available 60-minute slots based on working hours, preventing double bookings.
Morning Reminder Service: An automated schedule trigger sends personalized WhatsApp reminders every day at 8:00 AM to all patients with appointments scheduled for that day.
Multi-Patient Management: Allows a single WhatsApp user to register and manage multiple profiles (e.g., family members) under one contact number, storing all details in a structured database.
Target Audience
Specialist Clinics & Private Doctors: To handle high-volume appointment inquiries and reduce the need for manual front-desk coordination.
Dental & Physiotherapy Centers: Where procedures require precise scheduling and the security of upfront payments or deposits.
Consulting & Coaching Businesses: To automate paid discovery calls or consulting sessions using the integrated Stripe payment link generation.
Diagnostic Labs & Wellness Spas: To manage recurring time slots and provide instant confirmations for pre-paid sessions.
Information Required
WhatsApp Business API: Meta Developer credentials including Phone Number ID and Permanent Access Token.
Google Sheets Database: A dedicated spreadsheet for storing Patient Data, Appointment Logs, and Clinic Configuration.
Stripe API Keys: Secret and Publishable keys for processing online payments and initiating automated refunds.
Clinic Operational Rules: Defining working hours (e.g., 10:00–18:00), holiday dates, and standard appointment durations.
AI Access: A Google Gemini API key to power the assistant’s conversational logic.