Key Features:
Live Web Crawling: Unlike traditional bots that require manual data entry, this agent uses advanced tools (
list_linksandget_page) to crawl your website in real-time. This ensures that answers regarding stock, prices, and policies are always current.Intelligent Search Logic: The AI intelligently analyzes up to 100 internal links and selects the most relevant pages to find the exact information requested by the user, providing depth beyond simple FAQ bots.
24-Hour Window Compliance: Built-in logic checks the WhatsApp “24-hour session window.” If the window has expired, it automatically sends a pre-approved template message to re-engage the customer legally.
Persistent Interaction Memory: Integrated with PostgreSQL to store long-term chat history, allowing the AI to remember the context of past conversations and provide a personalized support experience.
WhatsApp Optimized Responses: Includes a custom “cleanAnswer” node that strips away technical Markdown or formatting symbols, ensuring every response is clear, professional, and easy to read on mobile devices.
Target Audience
Dynamic E-commerce Stores: For businesses with frequently changing inventories, prices, or seasonal promotions that need an automated support system that stays updated without constant retraining.
Service & Knowledge Portals: For agencies, clinics, or firms with extensive online documentation, FAQs, or Terms of Service hosted on their websites.
SaaS & Tech Startups: To provide instant product support and troubleshooting by scanning live technical documentation and help center articles.
Automation Agencies & Resellers: A low-maintenance, high-value solution for agencies looking to provide white-label AI support to multiple business clients.
Information Required
Website Root URL: The company’s homepage address which the AI will use as its primary knowledge source.
WhatsApp Business API Credentials: Access to the Meta Developer dashboard, including the Phone Number ID and a Permanent Access Token.
OpenAI API Key: To power the GPT-4o-mini brain of the support agent.
PostgreSQL/Supabase Access: Connection details for a database to manage persistent customer memory.
Membership Auth-Token: A valid key to activate the specialized real-time crawling and extraction tools utilized in the workflow.
